ITIL v3.0 참고자료 (101회 2문제 출제) | 지식경영 101회는 이 자료를 참고하여 2문제 출제됨. - 인시던트, 서비스카탈로그. http://cafe.naver.com/itpetop10/1594 ITIL 서비스 수명주기 입문 The Official Introduction to the ITIL Service Lifecycle 서론 ························································································································································· 8 1.1 IT 서비스 관리 및 ITIL의 역사 ·························..